Retail & Omni-Channel Technology Director

Position

Lead the technological transformation in luxury retail as the Director of Retail & Omni-Channel Technology at LVMH Fashion Group. In this role, you will be accountable for the seamless integration of technology into the customer and associate experience across our growing network of 90 stores in North America. You will spearhead a team responsible for four key areas: retail & omni-channel technology transformation, store technology services, omni-channel architecture, and the technological aspects of retail expansion. This role requires a unique blend of senior leadership, technical expertise (especially with Cegid Y2 point-of-sale systems), program management and extensive knowledge of retail and e-commerce business operations.

Physical presence in our stores, building relationships with retail stakeholders and collaborating closely with retail operations leads will be key to your success.

Responsibilities:

Leadership

• Serve as primary technology partner to our five retail executives and their teams, understanding their business needs and making technology decisions accordingly.

• Act as a thought partner to remove friction for store associates, ranging from printers to custom digital apps.

• Advocate for regional needs with HQ teams in Europe concerning user experience and functionalities.

• Establish strategic relationships with key vendors to scale and improve retail technology services.

Technology Transformation

• Define and drive the regional store technology and services roadmaps with regional Maisons and their HQ teams.

• Develop and implement regional long-term strategy to harmonize and consolidate technology services across the Maisons.

• Lead discovery and execution of retail & omni-channel projects/programs with your project managers.

• Ensure on-time, on-scope, and on-budget regional implementation of major retail projects and programs.

• Prevent disruption in stores by ensuring quality and stability of technology deliverables for new or updated solutions, services, and equipment.

Brick & Mortar IT Services

• Improve performance and lead day-to-day Level 2 retail applications support services and its teams.

• Shift retail support activities from HQ to the region to improve incident response time.

• Partner with Service Delivery Leader to continuously improve overall support to stores at Level 1.

• Redefine the operating model of retail support to provide consistent and effective resolution of incidents and service requests on retail & omni-channel applications.

Omni-Channel Architecture

• Lead feasibility and scope assessment with regional payment, tax, financial, inventory, operations, and logistical team members for major omni-channel solutions.

• Partner with HQ teams and local architects on the technical designs of omni-channel solutions to ensure the best experience in the region.

Expansion

• Support retail expansion into new markets by opening stores in internationally.

• Partner with Store Planning and Infrastructure teams to support opening of new doors, events, pop-ups, and temp stores.
• Onboard additional Maisons into the Fashion Group Americas retail technology ecosystem and services as needed.

Job responsibilities

Qualifications & Skills:

Must Have:

• Experience in a multi-brand environment

• 10+ years of experience in the retail industry, preferably in the luxury or contemporary sector.

• 10+ years of IT experience, leading IT teams and vendors.

• 10+ year of hands-on technical experience with point-of-sales solutions (Cegid Y2), back-of-house solutions, and omni-channel digital solutions

• Stellar presentation and communications skills.

• Strong program and project management skills.

Preferred:

• Language skills: French (major plus), Spanish or Italian (plus)

• International retail experience

• Familiarity with Avalara, Adyen, UKG Dimension, Salesforce Commerce Cloud, Salesforce SOM, OneStock, UPS WorldShip

Additional information

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

The compensation for this position ranges from $165,000 - $195,000 (annually). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.