Clienteling Manager - Lisbon

Position

As the Team Manager Clienteling, you will work closely with the Store Manager of our store located in Lisbon to drive the clienteling strategy in store and creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Job responsibilities

Team Management and Business Development

• Inspiring the team, establishing and embedding a Clienteling culture within the Store, considering Clienteling as main approach to drive the business and support commercial priorities to achieve targets assigned to the store.
• Drive achievement of Clienteling targets throughout the store such as appointments, share of OTO turnover, wardrobing (silhouette) outreaches, repurchase rate on local new clients.
• Working actively on the recruitment of new Louis Vuitton clients and re-engagement program.
• Support the team in building and nurturing long term Client relationships, leveraging the different tools at your disposal.
• Monitoring and analyse client purchase behaviours in collaboration with HQ and Store Management
• Work cross functionally with Retail Performance and Training teams to work through data cleaning activations, monitor store data collection and merge of client profiles.
• Support actively the store with MY CR Requests.

Selling and Floor Management

• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support
• Act as a role model demonstrating sales leadership to the team, support them with their own sales and foster cross-selling; leading by example in all activities.

Profile

EXPECTED ATTITUDES & SKILLS

• Understanding of user experience and consumer experience that drives customer acquisition, conversion, and retention
• Strong communication and listening skills
• Proactive leadership style
• Excellent client development skills
• Business acumen
• Strong organizational skills
• Agility and resilience
• Proficient in English and Portuguese

Additional information