Store Manager - Cancun, Q.R - Mexico

Le poste

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:
Business Development and Performance Management:
•    Drive and increase sales performance for overall business.
•    Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
•    Develop a sales strategy, working cross-functionally with corporate partners.
•    Market authority, identifying new opportunities to attract and retain clients.
•    Develop and deliver events and incentives to grow the business.
•    Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
•    Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
•    Collaborate with the Retail Events team for the organization of local events.
Client Management:
•    Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
•    Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
•    Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
•    Improve Mystery Shop Results with action plans.
•    Cultivate a strong private appointment culture.
Administrative & Operations Management:
•    Ensure alignment and partnership between front of house and back of house.
•    Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
•    Control vital actions to optimally control costs and ensure efficient operation in store.
•    Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
•    Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
•    Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
•    Ensure team follows all company policies and procedures
•    Lead the team with health and safety protocol and processes
Visual Merchandising:
•    Maintain merchandising standards.
•    Know the bestsellers and have them on display all the time.
Team Management:
•    Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
•    Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
•    Attract and recruit the best talent available in the market through networking and scouting.
•    Implement company policies while adhering to accurate procedure regarding disciplinary action.
•    Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
•    Identify individual and team training needs.

Informations complémentaires

Qualifications:
•    Minimum 5 years’ related experience, luxury retail preferred.
•    Strong drive for results; goal oriented.
•    Excellent social skills: the ability to communicate optimally both verbally and in writing.
•    Ability to use POS system and its inventory management functions.
•    RTW experience preferred.
•    English language skills are required.
•    Ability to work in a collaborative team environment. 
•    Ability to lift boxes/weight up to 10 lbs.
•    Organizational and strong digital literacy required.
•    Must have flexible schedule: some nights, weekends, and holidays.