Digital Client Advisor - STAGE F/H

Le poste

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior

Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

• Le Petit Dictionnaire de la Mode

Les missions

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions:

• Provide a positive, courteous, and pleasant client experience by incorporating all
core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order
to resolve client issues; communicate effectively and with empathy via phone, email,
social media and/or written correspondence.
• Escalate any client issues that require further resources to appropriate supervisor to
ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and
processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when
communicating with clients.
• Pay particular and daily attention to all personalization actions which will enrich the
relationship with our customers.
• Ensure qualitative monitoring and updating of customer information, accordingly to
the Dior tools, to retain actual customers and detect new high potential ones
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client
experience…)
• Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Votre profil

REQUIREMENTS :
• Education and experience:
Bac+2 required from a higher education
Previous experience in luxury (client service, boutiques, hotels, or concierge)
• Languages : On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level)
• Hard Skills:
- Proficient in Microsoft Office
- Salesforce knowledge a plus

•Soft skills & motivation:
- A passion for Christian Dior and our collections
- Strong sales negotiation skills
- Able to multi-task and prioritize competing tasks
- Able to work a varied schedule
- Clear demonstration of a client-first mind-set