Operations Coordinator - Flagship Milan Montenapoleone

Le poste

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.  

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.  

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

Overview:
For the new Flagship store located in Milan-Montenapoleone, we are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each client.

As Operations coordinator you will:

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
• Achieve store operational excellence KPIs and drive team compliance with Tiffany and LVMH procedures
• Ensure pristine store presentation and support the team with effective operational organization on all services by (e.g., hospitality, personalization, service, catering, styling & gifting, etc.) to deliver an elevated experience
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
• Support store opening / closing procedures (key holders), workforce planning
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working 
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption

Required Qualifications: 

• 4-5 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.
• Advanced in Italian and English.

Desired Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

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