Retail Training Manager/Assistant Manager, Men's Universe/ Tokyo/ Christian Dior
Pubblicato il 09.03.2025
Christian Dior Couture
Retail
Riferimento: CDC12173
- Sede di lavoro :
Tokyo, Japan
- Tipo di contratto :
Permanent Job
- Esperienza richiesta :
Minimum 5 years
- Modalità di lavoro :
Full Time
Responsabilità del ruolo
Men's Retail Training Manager/Assistant Manager is responsible for planning and managing a comprehensive training program related to Men's universe.
This position requires a high level of fashion and product knowledge, a deep understanding of DIOR Client Experience, and right mindset to be a role model for boutique staffs.
An ideal candidate is expected to understand how to deliver an excellent client experience and build long-term customer relationships, and provides training tailored to the boutiques and their personnel with passion.
This role involves maintaining close communication with DIOR Academy Team in HQ, Retail, MD, HR, and Men's Fashion Stylist communities.
This person must understand business conditions, current challenges, and necessary training focuses to plan, execute, and evaluate various training programs.
Therefore, this position requires consistent leadership, project management skills, and high communication skills.
Profilo
- Planning and managing training programs related to Men's universe and fashion.
- Planning, conducting, and facilitating Classroom, Remote Training
- Planning, conducting, and facilitating In-store, and On-field Training (2-3 times a week)
- Coaching and developing boutique staffs to improve their customer service skills.
- Managing and operating Men's Fashion Stylist community.
- Coordinating and communicating with HQ, other departments and Store Managements.
- Evaluating and analyzing effectiveness of training conducted.
- Contributing to the enhancement of DIOR Client Experience.
- Identify points to improve in Client Experience by utilizing and analyzing Mystery Shopping and NPS program.
Ulteriori informazioni
Requirements/ Competencies
- At least 3 years prior experience in fashion or luxury brand
- At least 3 years prior experience in training field
- Possess strong selling knowledge and skills
- Knowledge in Microsoft Word, Excel, Power point for purpose of producing effective training materials and preparations, effective evaluations
- Fluent in Japanese(Speaking, reading and writing)
- Customer Oriented
- Strong Interpersonal skills and Communication skills
- Respecting teamwork
- Business Awareness
- Action Oriented
- Drive for Results
- Organization skill
- Facilitation skill
- Problem solving skill
- Logical Mindset and Conceptual skill
- Agility and flexibility
- Creativity
CHRISTIAN DIOR
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