Cover - Louis Vuitton

In-store Client Development Manager

Published on 02.01.2025

Louis Vuitton

Retail

Reference: LVM25402

  • Place of employment :

    Hong Kong SAR, Hong Kong SAR

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 5 years

  • Work mode :

    Full Time

Position

Based in one of our stores, we require the In-Store CD Manager to work in close collaboration with fellow Client Development professionals across Hong Kong’s corporate team and retail store network. The Client Development team strives to develop, deliver and drive the special client journeys and experiences, curating the most memorable moments. Through data-driven insights, the In-Store CD team derives and delivers clienteling strategies that excite our clients. We entrust each member of the In-Store CD team to be brand ambassadors, embodying Louis Vuitton's values, vision and style in providing bespoke customer experiences.

 

Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. A key player to drive local clientele in store to ensure a strong local treatment and follow-up of our VICs. Lead by example to inspire and drive the store team to consistently adopt a client-focused mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

Job responsibilities

1. Synergize and bridge relations and communications between the store and corporate Client Development team

  • Active player and store representative in working with Client Development team in developing market-wide client development initiatives
  • Translate global and regional Client Development strategies into real clienteling experiences in your store
  • Work with Client Development team in reviewing and unlocking business insights from your store’s client data
  • Work with Store Management to plan the store's calendar of events, animations, appointments and gifting arrangements
  • Collaborate with Store Management to observe, coach, feedback and monitor the store team's clienteling activities
  • Support in overseeing and becoming familiar with the store’s client profile book, including the engagement strategies for each stakeholder
  • Proactively seek out information about competitors’ clienteling activities and events
  • Connect with mall CRM team/landlord/potential business partners, collaborating on occasions to entice their customers to Louis Vuitton
  • Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, coaching sessions, morning briefings, etc.

 

2. Delight clients by ensuring consistent delivery of extraordinary store experiences

  • Ensure that our Louis Vuitton brand promise and clienteling standards are applied consistently at all times by store team
  • Identify, share and leverage market best practices and innovative clienteling solutions
  • In partnership with store management and Retail Learning, identify development opportunities and support in elevating Client Advisors’ clienteling skills
  • Lead by example on the floor, inspiring our Client Advisors to offer the highest standards in grooming, greeting, hosting, and communications
  • Co-host or offer support during complex or critical selling moments (e.g. when engaging with top clients and VICs)
  • Assess your team’s performance and plan for professional development opportunities
  • Partner with Client Development team to define the store’s client gifting strategy

 

Profile

  • 5+ years of luxury retail, hospitality or private client relations experience
  • Strong understanding of the luxury retail market, trends and clienteling best practices
  • Passion for luxury, fashion and lifestyle – including the Louis Vuitton brand and story
  • Client-focused mindset, with high standards in demonstrating quality and excellence
  • Confident in external facing work, and enjoys building strong connections with people
  • Highly presentable, with stellar communications skills
  • Coaching and team managerial experiences will be strongly preferrable
  • Creative thinker, with a daringness to propose new ideas
  • Collaborative team player, with a high level of empathy
  • Proficient in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Experience in business analytics tools (e.g. PowerBI) is a bonus
  • Fluent in English and Cantonese; proficiency in Mandarin also desirable

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.