Order Specialist (Vault) - Queens, NY

Position

Who You Are:

The Order Specialist is responsible for the accurate daily processing and analysis of repair orders including both systematic and physical movement of merchandise through the Repair System and within the Tiffany Service Center and with vendors. The Order Specialist reviews repair orders and their merchandise to ensure accuracy and identify potential issues, assigning materials where possible. In addition, the Specialist analyzes repair orders to identify the correct servicing path through the facility, while maintaining merchandise security.

What You'll Do:

• Provide efficient, timely and accurate physical and systematic analysis, processing and movement of repairs and material
• Identify and communicate potential order issues
• Ensure accurate order information, including but not limited to item description, order type, complete repair request and identification of counterfeit merchandise
• Act as a liaison between the Service Center and all internal customers and relevant vendors
• Respond professionally to all telephone calls and emails in a timely manner
• Proactively work with management with any repair service issues and/or customer escalations
• Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
• Maintain vendor compliance as it relates to Tiffany’s Social Accountability Program and regulatory requirements
• Act as an internal customer advocate by working with all departments at the TSC and obtaining information necessary for resolution of customer issues
• Identify opportunities for process improvement and collaborate accordingly with responsible parties

Required Qualifications:

• High school diploma or equivalent
• Minimum 3 years' business experience with strong operational background
• Proficiency with Microsoft Excel, Word and Outlook
• Strong initiative and the ability to work without constant direction
• Strong English language verbal and written communication skills
• Demonstrated ability to identify and provide resolution for areas of improvement
• High ability to collaborate and build strong business relations
• Flexible work schedule and ability to work overtime as needed, including possible weekends
• Excellent organizational abilities to manage and prioritize multiple tasks     

Preferred Qualifications:

• Undergraduate degree
• Completion of Graduate Gemology degree or completion of courses
• Some familiarity with jewelry, watches, clocks and silver products
• Experience working in an operations, technical, or luxury retail environment
• Proficiency with any of the following: JDE One World, E1 and Business Objects
• Knowledge in AS400, MIPS, POS or Compass     

The hiring range for this position ranges from $23 - $31/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.