Client Advisor - Client Services (e-Retail)

Position

About us

Louis Vuitton is a world-renowned French luxury fashion house and one of the most prestigious brands in the world. With a rich heritage dating back to 1854, we have built a reputation for exceptional craftsmanship, innovation, and unparalleled Savoir-Faire. As a Louis Vuitton Client Advisor, you will be a key ambassador for our brand, helping to create unforgettable Client journeys and experiences in one of our iconic stores.

We never Stop Dreaming. We Craft New Realities.

Job responsibilities

About the role

Our Client Services team are a part of our digital store solution, responding to inbound customer service and sales enquiries via phone and various online channels from our valued Clients.
As Client Services Sales Advisor, you will be responsible for providing exceptional client experiences, through showcasing unparalleled product knowledge and playing a key role in storytelling our iconic brand through our digital channels. You will dare to discover your clients and their every need, guiding them across the Louis Vuitton product universe.

You will establish yourself as an elevated and trusted personal advisor; proposing pieces from our latest collections to your clients, and providing solutions that enrich their experience through our online store environment.

We would like you to do the following as part of your role:

• Provide excellent customer service to all clients across all of our available channels
• Demonstrate in-depth product knowledge to assist and provide solutions to clients with their purchases
• Contribute to a positive team dynamic and a luxurious online store environment

Profile

What we are looking for:

• Previous experience in a customer service, hospitality or retail role
• Strong communication and interpersonal skills to engage with diverse clientele
• A passion for the luxury retail industry and an understanding of the Louis Vuitton Brand
• Flexibility to work a variety of shifts, including weekends and public holidays
• A professional, approachable and friendly attitude
• Entrepreneurial spirit and the drive and self-motivation to succeed
• A team player and thrives from working within a team environment

Additional information

What we offer

• Competitive Remuneration packages
• Generous benefits and incentives
• Opportunities for career development and advancement within the Louis Vuitton brand globally
• A supportive team environment and excellent training to develop your skills

Apply now to join our team and embark on an exciting career journey with Louis Vuitton.