Department Manager, Casa LOEWE Lisbon

Position

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Department Manager, you will take ownership of a department’s or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the stores targets. You will support the Store Manager with developing new and existing Clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.

 

 

Job responsibilities

Your role will be:

Team Management and Development

• Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence.
• Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations.
• Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact.
• Identify, recruit, and develop talent in collaboration with the Store Manager securing succession plans to enable this.
• Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI’s.
• Support and develop the team in building long lasting Client relationships leveraging all resources and tools available.
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meetings.
• Provide support and guidance to new joiners to ensure their onboarding path is fully completed so their integration into the company is positive.

Client Experience

• Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Cultivate a Client centric mindset to always ensure the highest level of Client experience.
• Develop the customer database through optimizing data capture rate and integrity.

Product

• Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance.
• Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc.
• Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category.

Operations

• Lead the store in the absence of more senior management, opening and closing the store, resolving difficult clients, escalating or seeking support where necessary.
• Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented.
• Maintain inventory and be responsible for inventory management.
• Additional duties and management responsibilities as required.

Profile

What is important for the role:

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing and amplifying diversity.
• Strong and demonstratable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passion and knowledge of the managed product category.
• A client-centric mindset with a passion to exceed expectations.
• A committed Team Player, willing to work side by side with the team to lead and influence.
• A deep interest in Fashion, Art and Culture.
• Fluent in English and Portuguese.

Additional information

About LOEWE 

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. 

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.