Beauty Consultant

Position

Since 1828, the global team at Guerlain have worked as alchemists dedicated to the métiers d'Art of beauty. From fragrance and skincare to makeup and wellness spas, we lead the reinvention of Beauty with creativity and an entrepreneurial spirit. Through our products, experiences, and commitment, we aim to create wonders of beauty that respect nature and celebrate the world's diversity.

 

You are THE Guerlain Ambassador. As a Beauty Consultant with Guerlain, you are the quintessential ambassador of our brand. Your role is crucial in achieving sales targets while simultaneously promoting the Guerlain image and upholding the highest standards of service for all clients. You represent our products and our brand values in every interaction with customers and within the team. Your commitment to excellence, deep understanding of our products, and ability to create memorable experiences for clients will embody the essence of what it means to be a part of the Guerlain family

Job responsibilities

Job Description

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

 

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.

Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

Profile

Qualifications

WHAT WE REQUIRE FROM YOU:

• Showcase high professional standards and a genuine passion for the Guerlain brand, representing its values and essence to clients.
• Provide exceptional customer service, fostering memorable and personalized experiences for clients, while building lasting relationships.
• Maintain an in-depth knowledge of Guerlain products, staying updated on the latest beauty trends and innovations to offer expert advice and recommendations.
• Utilize your expertise to meet and exceed sales targets, effectively communicating product benefits and tailoring solutions to client needs.
• Remain open to learning new skills and techniques in the beauty industry, adapting to new challenges and changes in the market.