Trainer

Position

LVMH Fragrance Brands brings together the savoir-faire of two iconic Maisons: Parfums Givenchy and Kenzo Parfums, creating highly desirable and bold fragrance and beauty products.

Joining LVMH Fragrance Brands means:

- Being continually inspired by our couture heritage,

- Being part of a positive transformation where your entrepreneurial spirit can flourish,

- Being empowered,

- Being beautifully creative while raising the standards of operational excellence.

 

PURPOSE OF THE JOB

Reporting to the Retail Education Manager, the Trainer implements training programs for the Maison, in line with HQ guidelines, to ensure excellent customer service and to contribute to market share evolution. The chosen candidate implements training tools and measures the impact of training and coaching programs, handling these missions through Masterclass, Webinar, instore or event activities.

Job responsibilities

RESPONSIBILITIES

• Design, implement and track training programs in line with HQ guidelines and adapt the strategy to retailer/people specific environment;
• Proactively recommend specific trainings to improve the retail performance (both concerning soft & hard skills topics);
• Adapt the training modules and be creative in inventing new ways to deliver training;
• Leverage knowledge of competitor training and retail/consumer trends;
• Deliver training programs with the appropriate modules and allocate team resources appropriately;
• Implement ad hoc training paths for LFB retail staff;
• Liaise with commercial and marketing teams to offer both an adapted expertise program as well as on-going novelty training;
• Measure and monitor sell out team performance following training actions;
• Implement and monitor the e-learning platform MyBeautyPlay.

Profile

PROFILE

• Excellent communication skills
• Customer oriented with a focus on sales KPIs
• Advanced understanding of training methods and strong experience in training including delivery (experience within the cosmetic industry and/or retail would be a plus)
• Personal affinity with Brands and product
• Fragrances expertise: passionate and experienced
• Agility to work in a complex environment
• Fluent in Italian and English (French is a plus)
• Full understanding and knowledge of the Office package
• Available to travel frequently

 

 

LVMH Fragrance Brands recognizes and recruits all talents.