Loro Piana, Client Services Specialist - Madison Ave.

Published on 10.10.2024

Loro Piana

Retail

Reference: LORP02747

Place of employment :
New York, United States
Contrat type :
Permanent Job
Required experience :
Beginner
Work mode :
Full Time
Salary :
24-$26.00 / Hour

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Services Specialist to join our team at Loro Piana. You will play a pivotal role in the overall success of the business by maintaining exceptional standards of sales support, guest service, and transaction accuracy. The Client Services Specialist will uphold the brand image and service standards by providing exceptional support to our selling team and ensuring an elevated experience for our clients.

Job responsibilities

Key Responsibilities

Ensure the highest standards of sales support and guest service are maintained at all times, striving to exceed expectations and leave a lasting impression on every guest.
Process transactions accurately and efficiently, including cash, credit card, and other forms of payment, while adhering to company policies and procedures.
Handle cash transactions with precision, including opening and closing registers, balancing cash drawers, and reconciling discrepancies.
Develop a comprehensive understanding of our luxury products and services to effectively assist guests with inquiries and provide recommendations as needed.
Address client concerns and resolve issues promptly and courteously, demonstrating a commitment to exceptional service and guest satisfaction.
Ensure compliance with all company policies and procedures, including those related to cash handling, security, and safety protocols.
Participate in ongoing training and development initiatives to enhance your skills and knowledge, contributing to your personal growth and professional development.

Profile

Skills and Abilities Required

1+ years of guest service experience, preferably in a luxury retail environment.
Excellent communication, teamwork, and problem-solving skills.
Basic knowledge of sales, operations and inventory control.
Ability to lift and move objects up to 40 pounds

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $24.00 to $26.00 USD per hour.

LORO PIANA
MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Specialized workers of the Quarona mill in the early 1900s © Loro Piana

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.