Métiers of Omnichannel & Data

ELEVATING LUXURY WITH UNFORGETABLE CUSTOMER EXPERIENCES

Data & Omnichannel teams bring the heritage of our Maisons into the future by leveraging technologies that amplify their luxury essence. Their mission is clear: to enchant our customers with delightful experiences at every touchpoint and to drive operational excellence with business impact at LVMH scale. Join the home of “digital savoir-faire” and power the Group’s leadership in Client Development, Omni-Retail, Data for Media, and Efficiency, and work with the luxury industry’s best experts in Data, Applied Innovation, AI and Generative AI.

Our teams power LVMH’s leadership as we embrace the opportunities of Digital, Data and AI to deliver unforgettable experiences to our clients online and in store

Gonzague de Pirey

Chief Omnichannel & Data Officer, LVMH

MÉTIER OF NPS EXPERT

NPS Experts at LVMH leverage digital insights to enhance the luxury experience, focusing on customer satisfaction across touchpoints. They support Maisons in analyzing feedback, driving improvements and fostering loyalty, pivotal in maintaining LVMH's excellence in client development and omnichannel strategy.

1 807
DIGITAL & DATA EXPERTS
133
OPEN POSITIONS
1
CROSS-GROUP INTELLIGENCE PLATFORM

DISCOVER MÉTIERS OF OMNICHANEL & DATA

Digital Management position holders are responsible for defining and deploying a strategy around those pillars : Content development and product descriptions, Research & Development, Marketing, promotions, and social media, Analytics, Customer service, Customer experience.

Omnichannel Operation teams are in charge of leading omnichannel offering and collaborate with cross-functional partners (eg. marketing, logistic, customer, IT, finance, supply chain ...). They also manage all aspects of the eCommerce business including, business planning, content strategy, development & promotional campaigns and other online marketing, website design, customer service, web analytics and web technologies. The objective is to understand global market shoppers behaviour to develop new strategies to drive conversion and optimization rate. To achieve this, it is necessary to optimise/upgrade client experience through all different touchpoint (from stock visibility to last km delivery to facilitate product circulation by developing a 360° view of client information.

UX/UI teams are in charge of researching and defining a digital experience tailored according to customers’ needs. They ensure the complete design of digital tools, from user search to prototyping going through adopting the right UX methodology based on time, customer maturity, expected quality and constraints. As UX Designers, they are the guarantor of the design of user-friendly, simple and useful digital pathways, in order to make the products and services of our customers ever more pertinent and "user friendly". UI designers reflect on the graphical environment in which the user of a software, a website or an application evolves. The spirit is to create a pleasant and practical interface that is easy to use.

Data & Analytics teams are in charge of managing data for all uses (operational and analytical). They analyse data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences.

OUR TALENTS

With an unfailing sense of ownership, Yoko Eguchi has worked passionately to accelerate Parfums Christian Dior growth in Japan by bringing it into the digital world.

View the talent gallery

THE HOME OF DIGITAL SAVOIR-FAIRE

CLIENT DEVELOPMENT

By combining empathy, proximity, trust, and efficiency in the luxury retail experience, the Client Development team empowers our sales associates and store managers with deep insights into client preferences, enabling personalized interactions that elevate customer satisfaction and loyalty. With the support of advanced analytics, AI and clienteling tools, the team not only drives business growth, but most importantly elevates the customer experience to its highest levels.

THE AI FACTORY

Within LVMH, the AI Factory experts and Machine Learning engineers deliver best-in-class algorithms to global business teams. Through our partnership with Stanford HAI focused on developing human-centered AI, LVMH aims to enrich the luxury experience while maintaining the highest ethical standards. This unique initiative connects our data scientists with leading experts to explore innovative AI solutions that impact business operations, emphasizing creativity, craftsmanship, and ethical considerations in technology deployment within the luxury sector.

3D FACTORY

As the new potentials offered by 3D reshape the luxury landscape, our initiatives in virtual fitting rooms, augmented reality, and digital twins are revolutionizing product creation, marketing, and retail experiences. At the core of this transformation is our 3D Factory, a center of excellence dedicated to empowering Maisons with strategic support and advanced solutions for the entire product pipeline—from design to immersive client experiences. Whether streamlining development processes for quicker market introduction, enhancing customer engagement, or driving higher conversion rates, our focus on 3D innovation offers endless possibilities.

CLIENT-SERVICES

LVMH Client Services embodies excellence in luxury customer service, offering an unparalleled remote experience that complements the magnificence of in-store interactions. Our multilingual, omnichannel contact center represents 20 Maisons, embodying values of Hypercare, Humility, and Pleasure. We meticulously enhance every customer interaction, ensuring it mirrors the boutique experience, from e-commerce to personalized client journeys.