E-Commerce Intern (Spring 2025)

Position

Loro Piana is an Italian luxury Maison established in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

Our E-Commerce team is seeking a Spring 2025 Intern with full-time availability.

General Purpose of the Position

The E-Commerce Intern for Loro Piana North America will play an important role in supporting the success and growth of Loro Piana’s online business. The role will support in either the Operations or Guest Services teams, depending on the intern's interest. The E-Commerce Intern will be responsible for creating and managing business critical E-Commerce reporting; maintaining and updating the E-Commerce Activation Calendar; collaborating with Operations to review inventory and Returns processes; updating local merchandising initiatives on Loro Piana’s US and Canadian sites as well as other general administrative business needs. This role would be great for anyone who is keen to learn about a Global E-Commerce operation and contribute to the success of one of the most exceptional brands in the world.

Job responsibilities

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Performance Media, Guest Services and Operations
• Maintain and organize the E-Commerce NA Activation Calendar for the team
• Create trackers for monitoring performance across new product launches; client outreach campaigns; store operations and transfers and performance marketing campaigns
• Create and maintain templates for internal E-Commerce Bulletins
• Support creation of Clienteling Templates and Campaigns
• Support Guest Services Team with operational requirements from order handling, warehouse returns and inventory
• Manage Guest Delighting opportunities by partnering with Guest Services
• Create and develop a competitive brand monthly e-commerce activation report so the team can understand latest Digital & E-Commerce developments in the industry
• Run Ad Hoc Analysis for latest E-Commerce site performance on a daily, weekly or monthly basis as needed
• Monitor Global, US and Canada site updates and developments and provide feedback to NA and HQ teams on a frequent basis
• React to Ad Hoc team and client requests as needed

Profile

Skills and Abilities required

• Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends and digital media
• Affinity for luxury, fashion & leather goods, with the knowledge of recent and longer-term trends in the category
• Experience managing and working with 3rd party digital marketing partners
• Excellent verbal and written communication skills, including copywriting skills and ability to present information succinctly to the E-Commerce team
• Good client and customer facing manner and approach, with an eagerness to solve client issues or questions
• Excellent knowledge of Microsoft Office tools and ability to use and prepare reports, presentations and analysis with Excel, Word and Powerpoint
• Strong analytical skills: proficiency in Excel, ability to understand and interpret numerous key performance indicators, deep knowledge of Google Analytics, or other site analytics platforms
• Good understanding of CRM, email and client segmentation analysis
• Positive, collaborative, hands-on and energetic attitude

Additional information

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $20 USD per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.