ASSISTANT STORE MANAGER- WESTFIELD TOPANGA

Position

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

Job responsibilities

YOUR WORK ENVIRONMENT

The Assistant Store Manager is responsible for supporting the Store Manager in implementing operational policies, sales support, training, and stock management. Maintaining the highest degree of customer service every day in accordance with Retail Excellence and empower associates to make decisions in the best interest of providing an elevated customer experience

YOUR IMPACT

Sales:

• Develop, train, and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and team
• Lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management

Sales Support:

• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Support sales staff with consignments
• Ensure the highest level of customer service
• Ensure compliance with Policies and Procedures

Reporting:

• Perform daily reporting and analysis as directed

Visual Merchandising:

• Ensure store visual merchandising standards are met and maintained
• Support the Visual Merchandising Manager in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

Staff Training and Development:

• Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations
• Assist Store Manager by making recommendations towards the recruitment and development of associates
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings
• Providing training and direction to staff
• Shared responsibility for P&L of the store
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Performing any special projects or tasks as directed by the Store Manager

Profile

KEYS FOR SUCCESS

Education:

• Business School, University or "equivalent experience"
• Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting.
• Computer literate; learn and use various software packages

Experience:

• Position requires minimum of 7-10 years of experience in a retail setting with emphasis on store management or office administration, preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies:

• Action oriented; results driven
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills

Languages: Foreign Languages a plus

Workplace: 6600 CA-27 Space 2260, Canoga Park, CA 91303

 

OTHER INFORMATION

Potential starting date: February 2025

Additional information

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The compensation for this position ranges from $90,000 - $110,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.